Information Charter

We need to handle personal information about you so that we can provide services for you. This Information Charter sets out how we look after that information.

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Privacy Policy: Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003

1. This Privacy Policy covers the treatment of personal data (as defined in the Data Protection Act 1998) which you submit to us. We will process any personal data you provide in accordance with the Data Protection Act 1998 and will also comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Collection of personal data

In order for you to request or submit information to us, we may ask you to provide personal data such as your name, postal address, telephone, fax number and e-mail address. When you submit personal data to us, you understand and agree that this data will be supplied to UK Trade & Investment and the Department for Business, Innovation and Skills, who will take appropriate steps to ensure that personal data is protected from unauthorised use and kept in a secure manner either electronically or on manual records.

3. The data is to be collected for the purpose of promoting UK business competitiveness, to help secure overseas sales and investments and to support and develop UK inward investment.

4. In order to provide you with advice, further information or support, the personal data may be passed to your local UK Trade & Investment team in England (or your equivalent in Scotland, Wales or Northern Ireland) or the Regional Development Agencies in England (and the Development Agencies for Scotland, Wales and Northern Ireland) or to a carefully selected UK based Trade Association or Chamber of Commerce.

5. When you accept the UK Trade & Investment’s website’s Terms and Conditions and submit personal data to us, you understand and agree that:

• This may involve the information being used by UK Trade & Investment or the Department for Business, Innovation and Skills for direct marketing and other activities for trade & investment purposes.
• Your local UK Trade & Investment Team (or your equivalent in Scotland, Wales or Northern Ireland), the Regional Development Agencies in England (and the Development Agencies for Scotland, Wales and Northern Ireland), or a selected UK based Trade Association or Chamber of Commerce may also contact you directly in the future in relation to offering related services.
• It may also involve the transfer of data outside the European Economic Area to our overseas offices.
•  UK Trade & Investment may send you marketing information about UK Trade & Investment by e-mail.

6. If you do not want your details to be used in any of the ways described in paragraph 5, please change your Data Protection permissions, once you are registered on the website. To do this, log into the website using your username and password. From the menu on the left, click ‘My Account’ and then ‘Change Account Details’. You may change your Data Protection permissions in this way at any time once you are registered on the website.

7. Use of Cookies

Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They do not contain any personal information about you and cannot be used to identify an individual user.

You can choose not to accept cookies by changing the settings in your Internet Browser – refer to your Browser’s help files for instructions. Please be aware that if you decline the use of cookies set by UK Trade & Investment you will be unable to register or use the personalized areas of the site.

You can also delete any cookies from your computer – refer to your Internet Browser’s help files.

UK Trade & Investment may use session cookies where necessary for the functionality of our websites. Session Cookies are temporary, are used only during a browsing session. When you close your browser the session cookie set by the web site is destroyed and no personal information is held which might identify you

8. Updating your personal information

You have the right to access, correct or remove the personal information retained by the website. To do this, log into the website using your username and password. From the menu on the left, click ‘My Account’ and then ‘Change Account Details’
For help, please contact our General Enquiry Unit on +44 (0)20 7215 8000 or email enquiries@uktradeinvest.gov.uk

9. Change to Privacy Policy

We may revise this Privacy Policy at any time by updating this page. Your continued use of the site will mean you accept those revisions.

10. Data Controller

The data controllers are the Department for Business Innovation and Skills and the Foreign and Commonwealth Office. You can write to the Department for Business Innovation and Skills at:

Data Protection Officer
Department for Business Innovation and Skills
1 Victoria Street
London SW1H 0ET